About Us

Friendly, professional and helpful service.

Universal Garage (Whitby) Ltd has been trading since 1935 and has been synonymous with Renault for 43 years when the Renault franchise was first formed.

Seven years ago the company moved their repair centre to Enterprise Way. Technology and customer expectations having changed, making this necessary. Managing Director Ivor Greer says that the difference in working conditions and customer service given has now put us in the top of Renault's service outlets in the country. National customer satisfaction shows an average of 79% - we return 97%.

The workshops have been dramatically updated to comply with today's modern technology. A large investment has been made which has included the installation of 4 lifts and new MoT equipment, up to the minute computer systems and telecoms infrastructure. With state of the art equipment, Renault trained technicians and Mot testers Universal Garage (Whitby) Ltd has gone from strength to strength. Class 4, Class 7 and Class 5 Light which are for Mini Buses up to 16 seats are carried out, some whilst you wait subject to appointments.

All employees are longstanding with the newest member being employed for 18 years and longest celebrating 35 years of employment.

Several facilities that directly benefit the customer include customer washrooms, a disabled toilet and a comfortable reception waiting area with Wi-Fi, newspapers and refreshments. The company offers a free collection and delivery service. Our aim is to keep customers safe and mobile wherever possible and a courtesy car is available at times of need if required.

Managing Director Ivor Greer explained that customers also come from out of the area including Scarborough, Middlesbrough and even Glasgow because of the service that the garage has to offer. A more friendly and personal attitude is favourable which is not available with larger companies.